SHIPPING & RETURNS
Poochzz-N-Kittyzz has a very simple yet decent Shipping Policy. At PNK we usually ship our customer's order on the same day of purchase if done before 2 pm IST. Any order which is placed after 2 pm IST will be fulfilled and shipped on the next coming day from when the order is placed. Eg: if you place an order at 3 pm on Monday, then your order will be fulfilled and shipped on Tuesday.
For Orders placed on a Friday (after 2 pm IST) - the fulfillment and shipping of the order will take place on the coming week's Monday. Eg: if you place an order at 3 pm on a Friday, then your order will be fulfilled and shipped the next week's Monday (sorry for the inconvenience - we are still working on it to make it better - hope you understand).
We usually take around 7 to 10 days for delivery after the order has been placed. (if all goes well and without guarantee)
RETURN & EXCHANGE POLICY
We at Poochzz-N-Kittyzz respect our customer's decisions, and that's why we allow a 10-day return policy after the order has been delivered to the customer's door.
We do not accept any returns after 10 days!
We also allow an Exchange Policy on the products bought - given that there should not be any kind of usage, leakage, damage, or any kind of wear and tear done to the product after placing it for an exchange.
*Important Note:- If customers receive any kind of damaged product, then, customers are required to update us via email with a photo attached of the damaged product on an immediate basis. (this should be done within 2 days of delivery, after 2 days - PNK won't accept any exchange and won't be responsible for any damaged products)
(Terms and Conditions apply)